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On 3 occassions i have rented a movie from Vudu with my

Customer Question
On 3 occassions i...

On 3 occassions i have rented a movie from Vudu with my Ultra Roku. Each time when renting a UHD movie I get error message HCP 2.2 not supported. I do have Samsung UHD tv, which uhd works fine with Netflix. Can you tell me what is wrong?

Technician's Assistant: What Roku model do you have?

Ultra

Technician's Assistant: What have you tried so far with your Roku media player?

Well everything, but only Netflix’s UHD, which is great

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Nope and thanks

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 7 hours by:
11/23/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
furthermore, wasn’tI charged for it?
Customer reply replied 7 months ago
Not happy, keep your experts and answers and it appears my cash. What a ripoff. Do not contact me.
Electronics Technician: Harry, Customer Service replied 7 months ago

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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