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You are a roku specialist? I have a tcl 55p605 one day old.

Customer Question
You are a roku...

You are a roku specialist?

Technician's Assistant: What's the make/model number of your device? How old is it?

I have a tcl 55p605 one day old

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This has been happening since i plugged in tv yesterday

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

This involves a mac, a hard drive, and the roku media player

Submitted: 5 months ago.Category: Recorders and Players
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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 hours by:
11/22/2017
Electronics Technician: Harry, Customer Service replied 5 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 1,717
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 5 months ago
I still need help
Electronics Technician: Harry, Customer Service replied 5 months ago

What is the issue that you are having?

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Customer reply replied 5 months ago
I have a brand new hard drive. 1TB Seagate. I first formatted it to fat32, put a file on it less that 4gb, (Fat32 file size limit is 4gb) plugged it in and it works just fine with roku media player.Now, I have a file larger than 4gb, so I have to reformat my hard drive to a file system that supports more that 4gb at one time. I have a mac so I format to mac os extended journaled (Which is HFS+) plugged it in and it DOES NOT WORK!
Electronics Technician: Harry, Customer Service replied 5 months ago

Yes, you need to use the fat32 format.

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Customer reply replied 5 months ago
thats not what i needed to know
Customer reply replied 5 months ago
fat32 doesnt let me do more than 4gb, thats the problem, im asking how can i use my device with my tv not using fat32
Electronics Technician: Harry, Customer Service replied 5 months ago

You can't -- You need to use fat32.

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Customer reply replied 5 months ago
Hard drives may be formatted with different file systems. Roku Media Player supports drives that are formatted with the FAT16, FAT32, NTFS, EXT2, EXT3, and HFS+ file systems. You can also access different partitions on the USB drive.Pulled from their site. Why only Fat32 when they accept these, and when i use HFS+ it doesnt work.
Electronics Technician: Harry, Customer Service replied 5 months ago

As I mentioned -- I have never been able to use any format other than FAT32 that works with their ROKU.

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Customer reply replied 5 months ago
ok. this did not help me.thank you.
Electronics Technician: Harry, Customer Service replied 5 months ago

You're welcome

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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