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Installed Romulan to our new Sony OLED is that TV and now go

Customer Question
south picture is OK. JA: What's...
Installed Romulan to our new Sony OLED is that TV and now go south picture is OK.
JA: What's the make/model number of your device? How old is it?
Customer: Install Roku on new Sony oled TV picture works but sound no longer works. Problem? Model 2500x
JA: How long has this been an issue? What happened right before this popped up?
Customer: Romulan work this morning with old TV Best Buy technician then installed to new Sony oled TV . Picture works but sound does not. Old tv did not use hdmi so we used converter. Roku is model 2500x.
JA: Anything else you want the Video Expert to know before I connect you?
Customer: No
Submitted: 25 days ago.Category: Recorders and Players
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Answered in 2 days by:
11/24/2017
Electronics Technician: Harry, Customer Service replied 22 days ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 196
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 19 days ago
Do not need this service. Close all tickets. issue no more charges against my credit card. KSU.
James
Electronics Technician: Harry, Customer Service replied 19 days ago

Thank you

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Customer reply replied 18 days ago
I am not at all satisfied with this service. I thought I was talking to Roku then came the charges. There were no answers to my questio. I would appreciate a full refund. U
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Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 758
758 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Louie

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25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Work on all electronic recording devices & sound systems. .

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LOAJ3256

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35 years technical audio and video systems integrator

Engineer John C.

Engineer John C.

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Expert in Recorders and Players like the popular ROKU. I am Computer Eng. with 10+ years of experience with network devices.

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Daniel

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BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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