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For wireless connection after i put ssid and password i get

Customer Question
for wireless connection after i...
for wireless connection after i put ssid and password ***** get error 014.11
JA: What's the make/model number of your device? How old is it?
Customer: it is less than a year old . i cant find the model number
JA: How long has this been an issue? What happened right before this popped up?
Customer: after ii changed my router with Cox and had new SSID and Password
JA: Anything else you want the Video Expert to know before I connect you?
Customer: no thanks
Submitted: 21 days ago.Category: Recorders and Players
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Answered in 4 hours by:
11/21/2017
Electronics Technician: electronicsguy, Engineer replied 21 days ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 704
Experience: Worked on these instruments for over 15 years.
Verified
Hi welcome to just answer
Do you happen to have any other device that uses the new Wi-Fi router?
Is it working?
Can you perform internet connection speed test from your computer to check the health of the connection?
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Electronics Technician: electronicsguy, Engineer replied 21 days ago
To perform speed test go online and search internet connection speed test.
Run the application and report download and upload speed.
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Customer reply replied 21 days ago
My phone and Pc uses the same WIFi and connected
Electronics Technician: electronicsguy, Engineer replied 21 days ago
Can you perform speed test as above
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Louie
Louie
Louie, Technician
Category: Recorders and Players
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