Recorders and Players

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I'm where I want to be but I can't "click" into the game…

Customer Question
I'm where I want...

I'm where I want to be but I can't "click" into the game because the message is ....needs to re-authenticate....help

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Roku streaming Stick serial # 5S56AS127443

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I went to the game ...it said hit OK and then this window popped open

Submitted: 8 months ago.Category: Recorders and Players
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Answered in 1 hour by:
11/21/2017
Electronics Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Recorders and Players
Satisfied Customers: 21,959
Experience: 10+ years
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 8 months ago

Please remove the power cord from the ROKU

Wait 2 minutes

Plug in the power cord and power it on

Do you still have the issue?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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