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My Panasonic Blu ray Disk player won’t play a BluRay disk.

Customer Question
My Panasonic Blu ray...

My Panasonic Blu ray Disk player won’t play a BluRay disk

Technician's Assistant: What's the make/model of your device? How old is it?

DMP BD85. 2011

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Never tried to play a BluRay disk before

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Installed Sept 2010. Can’t get new Blue-Ray disc to Play. Perhaps all previous usage has been DVD, not Blue-Ray. DVC

Submitted: 5 months ago.Category: Recorders and Players
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Answered in 7 minutes by:
11/20/2017
Electronics Technician: Nathan, Technician replied 5 months ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 28,970
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Will it still play regular dvds?

Does it give any particular error message on bluray discs?

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Customer reply replied 5 months ago
Plays regular DVDs OK.Gets to a logo. “2 electron” or something like that and goes blank.No error message.
Electronics Technician: Nathan, Technician replied 5 months ago

Thank you for confirming,

Did the logo it shows perhaps mention a "region"?

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Customer reply replied 5 months ago
The logo says “2 entertain”. It shows for 2 seconds. No region info.
Electronics Technician: Nathan, Technician replied 5 months ago

Thanks for confirming,

This type of problem is often caused by a contaminated laser lens. There is a separate laser for the bluray and that is why regular discs may still work.

You can attempt to clean it by blowing out the disc tray/slot area with a can of compressed air for dusting computers (keep the can upright only so you don't get chemical propellant on the lens).

If this doesn't help, you can try a specialty cleaning disc (Example cleaner disc) which has little brushes that clean the lens more thoroughly.

If neither of these cleaning steps help, then this is more likely a hardware fault, which could include a bad laser emitter or pickup, faulty spindle motor or laser transport, bad d/a converter, etc. Any of these issues would require repair/replacement.

Let me know the results, and I'll advise further, if needed.

Nathan

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Customer reply replied 5 months ago
It is a BBC Worldwide production for 2entertai...... IGot your cleaning advice. We’ll give T a try.
Electronics Technician: Nathan, Technician replied 5 months ago

Thanks, ***** ***** luck!

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Customer reply replied 5 months ago
If the Blue-ray lens is dusty, how would the "2 entertain" logo show up so nicely?
Electronics Technician: Nathan, Technician replied 5 months ago

Because the laser needs to move to read different tracks/sections of the disc, so even though the first section may work initially, if it can't read the reset of the disc it would just shut down.

It is possible too that you just have a bad disc, so it would be worth testing another bluray to be sure.

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Customer reply replied 5 months ago
Discs failed on neighbors' Bluray player. Asking vendor to give credit for my returning and $26 for you guys.
Electronics Technician: Nathan, Technician replied 5 months ago

Thanks for checking, better to find out a bad disc than a defect in the player.

If you need help after getting the replacement disc feel free to get back in touch.
Nathan

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Satisfied Customers: 28,970
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