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I have received a Telstra tv model 4200 tl from my elderst…

Customer Question
I have received a...

I have received a Telstra tv model 4200 tl from my elderst son . I want to connect it to my internet but it wont allow . it was connected to Telstra 738BFF0-5G .I want to connect it to TPPW4G-0375.

Technician's Assistant: What's the make/model number of your device? How old is it?

Model 4200 TL TelstraTV 6 months

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Ive just received it and I want to use it on with my tv but I have to connect it to our internet device

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No thanksPearl

Submitted: 5 months ago.Category: Recorders and Players
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Answered in 1 hour by:
11/20/2017
Electronics Technician: Richard, Customer Service replied 5 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 44,524
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please what exactly happens when you try to connect it to the internet?

Please let me know

Thank you

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Louie, Technician
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