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I bought a new streaming devise for roku. not sure what my…

Customer Question
I bought a new...

I bought a new streaming devise for roku. not sure what my password ***** ***** tried the two I usually use- neither worked. Now I have the tv on but can't find roku on my input screen. I've tried them all and only one that has a signal is one that is my tv. Help?????

Technician's Assistant: What's the make/model number of your device? How old is it?

By device are you talking about roku it isc53790684252 0 in front of 6 may be a D that's the roku divice id.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just bought this device because my stick one quit working.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I don't know enough to ask questions. Can you send me an email so that I can change password ***** that's the problem.

Submitted: 8 months ago.Category: Recorders and Players
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Answered in 10 hours by:
11/20/2017
Electronics Technician: Richard, Customer Service replied 8 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,207
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please which model Roku you are using?

Please let me know

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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