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Netflix says I need to updated roku. I did that and still…

Netflix says I need...

Netflix says I need to updated roku. I did that and still can not get into Netflix's. I can type in my email address but ther is no next button to hit. Can I please talk to someone. I have been doing this for 2 hours

Technician's Assistant: What's the make/model number of your device? How old is it?

Ion through my tv

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Been modeln305ox serial number12g32n000478

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Can't get screen to show correct screen

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Customer reply replied 9 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 9 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 9 months ago
Are you there
Answered in 2 hours by:
11/19/2017
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 794
Experience: Worked on these instruments for over 15 years.
Verified
Hi welcome to just answer.
What is the model of the roku?
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What happens on your home page. Can you access any other channels on your roku?
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Customer reply replied 9 months ago
Model 3050x I think I can access other channels but I don't pay for them. So not sure. Still can get into netflix
Customer reply replied 9 months ago
Are you there. I can not tell if someone is seeing what I am typing or helping me. I will never buy nor recommend Riki to anyone. Know you don't care or you would be easier to conract

Sorry for the delays. I was out to church this morning.

Try to reset the roku, disconnect the cable that goes to the tv, disconnect power adapter for roku. Disconnect your Wi-Fi router and let the two systems sit for 3 minutes and then put back together starting with router and then roku.

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Customer reply replied 9 months ago
I am disconnecting now.

ok let me know the results

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Customer reply replied 9 months ago
It now says use my amazing acct to register Roku. Do I do this

I am not sure why that came up.Netflix does not deal with amazon. Do you have any other roku application that you currently use?

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Customer reply replied 9 months ago
No this is what was happening yesterday and then now where to go next. Net flux said I needed to update ruko
Can you go to roku settings to manually update the firmware?
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Customer reply replied 9 months ago
How do I do that
Customer reply replied 9 months ago
I just went to settings and it says version 7.7.0. Build 4135. Is up to date
Customer reply replied 9 months ago
I can get to Netflix then screen says are u s Netflix member key pad comes up asking former flux email address no place yo hit enter so back to same thing I started with yesterday and now today 4 hrs ago
Ok,
Has Netflix ever worked on this before?
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Can you go online and access your Netflix account?
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Customer reply replied 9 months ago
Netflix always worked on this Ruko device. Will try and go into Netflix settings. Have to take a break. I am frustrated. Thanks for helping. Will get back to u later
can you test any other roku application to see if Netflix is the problem
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The last thing we can try is factory reset
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Customer reply replied 9 months ago
How do we do that
To reset to factory defaults, look on the back of the roku box near where the two wires go. There is a small hole to reset the roku. You will user paper clip or tooth pick to press for 20 seconds. When the reset is done, you will start fresh as a new roku device installation
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Customer reply replied 9 months ago
Will give that a try
Ok you will go through a set up process
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 794
Experience: Worked on these instruments for over 15 years.
Verified
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electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 794
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