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I have a roku steaming stick less than 6 months old. The…

Customer Question
I have a roku...

I have a roku steaming stick less than 6 months old. The remote does not respond I have changed the batteries. What other info do you need.

Technician's Assistant: What's the make/model number of your device? How old is it?

Less than 6 months old. serial #A71718048299, SKU#3600RW, Lot#(###) ###-####

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Almost from the beginning I have needed to coax it to work by repeated attempts but now it won't respond at all

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I don't think so

Submitted: 8 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
11/18/2017
Electronics Technician: Nathan, Technician replied 8 months ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 30,863
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

As a starting point, we'll need to reset the roku system:

Power off the tv and disconnect both power and hdmi from the roku.

Remove the batteries from the roku remote

Wait 5 minutes,

reconnect hdmi, power the tv on, then plug the roku power back in

put in a new set of fresh batteries into the roku remote

when you see the roku logo show on screen, press and hold the HOME button on the roku remote for 15 seconds.

Let me know the results.

Thank you,

Nathan

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Electronics Technician: Nathan, Technician replied 8 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Category: Recorders and Players
Satisfied Customers: 30,863
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Experience: Electronics technician for install, troubleshooting, and repairs.

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