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I can't get my roku tv stick to work. It's called an element…

Customer Question
Hi!,i can't get my...

Hi!,i can't get my roku tv stick to work

Technician's Assistant: What's the make and model of your tv, and can you guesstimate how old it is?

It's called an element tv and it's 4 years old

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just got my stike day before yester day!,i went to the roku set up page and got all the way to tht tv input page but my tv did not display an input on screen so i could not hook it up right!

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No that's all!..

Submitted: 8 months ago.Category: Recorders and Players
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Answered in 1 minute by:
11/17/2017
Electronics Technician: Aric, Technician replied 8 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,497
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 8 months ago

Can you please get me the model number off of the back of the Element TV please? Also do you have the original Element remote nearby and what exactly do you see on your screen right now?

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Electronics Technician: Aric, Technician replied 8 months ago

Are you there and do you need assistance with this?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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