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We go not get any cover pictures of films on Netflix, only…

Customer Question
We go not get...

We go not get any cover pictures of films on Netflix, only blank squares.

Technician's Assistant: What's the make/model number of your device? How old is it?

P/n9026000172 model:rc08

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It has been an issue since end of October when we had a new modem and router installed to replace separate modem and routers. We have had these Roku devices for around eight years, I think.

Submitted: 8 months ago.Category: Recorders and Players
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Answered in 1 minute by:
11/17/2017
Electronics Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Recorders and Players
Satisfied Customers: 21,964
Experience: 10+ years
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 8 months ago

Please remove the power cord from the ROKU

Wait 2 minutes

Plug in the power cord and power it on

Do you still have the issue?

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Customer reply replied 8 months ago
I did this. Now I do not get any Netflix at all!
Electronics Technician: Josh, Technician replied 8 months ago

The steps above will not delete anything on your ROKU -- Do you still see the Netflix app?

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Customer reply replied 8 months ago
no
Electronics Technician: Josh, Technician replied 8 months ago

From the main Home screen, navigate to Home and select Netflix.

  • If Netflix is missing:

    • Navigate to Streaming Channels, then Movies & TV.

    • Select Netflix, then Add Channel, then go to channel.

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Customer reply replied 8 months ago
I have not had time to try your advice. Will get back to you once I try it. Thanks
Electronics Technician: Josh, Technician replied 8 months ago

Okay, thank you.

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Customer reply replied 8 months ago
no thanks
Electronics Technician: Josh, Technician replied 8 months ago

From the main Home screen, navigate to Home and select Netflix.

  • If Netflix is missing:

    • Navigate to Streaming Channels, then Movies & TV.

    • Select Netflix, then Add Channel, then go to channel.

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Electronics Technician: Josh, Technician replied 8 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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