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My tv won't go to home when I hit the home key. I just

Customer Question
My tv won't go...

My tv won't go to home when I hit the home key

Technician's Assistant: What's the make/model number of your device? How old is it?

I just bought it it's a TL tv

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Tcl

Submitted: 8 months ago.Category: Recorders and Players
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Answered in 12 hours by:
11/16/2017
Electronics Technician: Richard, Customer Service replied 8 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,166
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Electronics Technician: Richard, Customer Service replied 8 months ago

Thank you

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Category: Recorders and Players
Satisfied Customers: 47,166
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Experience: Over 20 years fixing Electronically devices

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