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Recorders and Players

I have a MODEL # DMR-E50 Panasonic DVD VIDEO RECORDER. It

Customer Question
I have a MODEL...
I have a MODEL # DMR-E50 Panasonic DVD VIDEO RECORDER. It will not open the disc tray .there is a disc in it now set for 4 hrs . it wont record or open the disc
JA: What's the make/model of your device? How old is it?
Customer: MODEL DMR-E50 serial k53fao10771
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it just started today
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no no
Submitted: 1 month ago.Category: Recorders and Players
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Answered in 6 hours by:
11/15/2017
Electronics Technician: Pete, Engineer replied 1 month ago
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 18,599
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 1 month ago

Turn off the recorder unit at the wall.

Press and hold the EJECT button on the unit whilst connecting the wall power again.

Continue holding the eject button for a minute.

Let me know if that forces the disc tray to eject?

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Customer reply replied 30 days ago
NO it is still won't open
Electronics Technician: Pete, Engineer replied 30 days ago

In that case the mechanism may have jammed or a disc may be stuck inside.

The only option is manually opening it by disassembling the recorder.

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Pete
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 18,599
18,599 Satisfied Customers
Experience: Over 16 years experience installing and repairing electronics.

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