Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I can not connect to my network. Im see my network after…

Customer Question
I can not connect...

I can not connect to my network

Technician's Assistant: What's the make/model number of your device? How old is it?

Im see my network after scan wifi, I type my password ***** My wifi signal measures strong.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I am using roku streaming stick since almost a year. Problem started yesterday. Do you have a advise

Submitted: 8 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 3 minutes by:
11/14/2017
Electronics Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Recorders and Players
Satisfied Customers: 21,933
Experience: 10+ years
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Recorders and Players Question
Electronics Technician: Josh, Technician replied 8 months ago

Please remove the power cord from the ROKU

Wait 2 minutes

Plug in the power cord and power it on

Do you still have the issue?

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
I did that but not for two minutes. I go downstairs and do it again for two minutes
Electronics Technician: Josh, Technician replied 8 months ago

Thank you

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
I did disconnect power for more than two minutes. it did not work. I got unable to connect network error
Electronics Technician: Josh, Technician replied 8 months ago

What is the exact error code?

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
I do not remember the code sorry give me second I do it again
Electronics Technician: Josh, Technician replied 8 months ago

Take your time

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
error code is 014.50
Electronics Technician: Josh, Technician replied 8 months ago

Please unplug the power cord from your router

Wait 5 minutes

Plug in the power cord

Unplug the power cord to your ROKU

Wait 2 minutes

Plug in the power cord to your ROKU

Try to connect now

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
OK
Electronics Technician: Josh, Technician replied 8 months ago

Thank you

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
Hi , I did that as you asked, same error 014.50
Electronics Technician: Josh, Technician replied 8 months ago

Unfortunately, you will need to call ROKU at 1-***-***-**** since the error message is still there.

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 777
777 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

777 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
I love my Roku, however I am trying to stream from my hotel
Hello. I love my Roku, however I am trying to stream from my hotel (I travel for business) and I have to connect through their wifi network, which requires a room number/name password ***** How do I g… read more
Sijad H.
Sijad H.
Aviatio Electricians Mate
Associate Degree
43 satisfied customers
It says roku isn't connected to internet. I'm on computer
it says roku isn't connected to internet JA: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device? Customer: yes i'm on computer now JA: Have you tried r… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I can't connect - I get an error 14.12. I don't know - it is
I had spectrum out this morning to check my connections and I have a strong internet connection - I have done most everything in the Roku Customer Service help site. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Switching internet providers what do i need to do to
switching internet providers what do i need to do to transfer roku to new service? i have slingtv and netflix also. thanx … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My Roku devise is not recognizing my IP address or WiFi.
My ROKU device is not recognizing my new WiFi, or IP address. I'm using my mobile phone app,because I lost my ROKU control. My phone is not more than 5 years old. Yesterday I was having problems with … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My son bought this Roku system and I don't know what to do
my son bought this Roku system and I don't know what to do with it. the cords and antenna are already hooked up to the TV, but what do I do now? I am 75 years old and this is all Greek to me. I am try… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Just purchased a roku stick want to set it up. Streaming
Our cable company, Spectrum switched to digital and now we can't use other tv because it doesn't have a box, roku was recommended… read more
Eldon
Eldon
BS
216 satisfied customers
I'm trying to hook up my new smart tv and I have a Roku
I'm trying to hook up my new smart tv and I have a Roku player on my regular tv downstairs and it displays 2 rokus to choose from … read more
Eldon
Eldon
BS
216 satisfied customers
Won't connect to local network but does connect to my
Won't connect to local network but does connect to my wireless network … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I'm plugged into the tv. How do I get my Roku to pick up our
I'm plugged into the tv. How do I get my Roku to pick up our WiFi to stream Tv? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a Roku Streaming Stick I am installing. I have a
I have a Roku Streaming Stick I am installing. I have a problem getting it programed to my wireless router. I have Frontier Fios internet with an Actiontec router. Any suggestions ? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Won't connect to internet. Signal strong, works find on
yes signal is strong, but whenever I do set up, even after three green lights, still says set up failed. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My roku isn't stuck on a stupid loop cycle that I can't get
My roku isn't stuck on a stupid loop cycle that I can't get out of … read more
Josh
Josh
Technician
21,933 satisfied customers
I've followed all the instructions on the various Roku
I've followed all the instructions on the various Roku sites, & have narrowed my trouble down to the 3100x device itself. My problem is connectivity. can you advise? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Wireless network not appearing to connect. Phone is
Yes phone is connected to wifi. Network not appearing … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My roku stick is connected but i can't get any response with
my roku stick is connected but i can't get any response with it … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Instructions say to select your network from the list of
instructions say to select your network from the list of available networks. what network? what available network?… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have been using my roku for a couple of years. All of a
I have been using my roku for a couple of years. All of a sudden I get a message that it cannot connect and to try other devices. Code 014. All my other devices are connecting properly. Any ideas?… read more
LOAJ3256
LOAJ3256
Technician
Vocational, Technical or Trade School
328 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x