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Unable to connect to wireless network because can’t remember…

Customer Question
Unable to connect to...

Unable to connect to wireless network because can’t remember passwor

Technician's Assistant: What's the make/model number of your device? How old is it?

Serial 632610117437, don’t know make/ model, about 1.5 years old

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Have not used since Feb 2017 because had an electrical surge and put in new surg protectors that made all other electronics work but roku. We did not use roku much until know my husband would like to get the hall***** *****ne.

Submitted: 8 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
11/13/2017
Electronics Technician: Viet - Technician, Technician replied 8 months ago
Viet - Technician
Viet - Technician, Technician
Category: Recorders and Players
Satisfied Customers: 40,845
Experience: Troubleshoot recorders, players, electronics devices.
Verified

Hi,
I'm sorry about the issue. What is the make / model of your Internet modem/router device?
Do also you have a laptop / wireless computer that is currently connected via wireless? If yes, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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