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Cant move anything. Wait one minite---ROKU 2XD. One

Customer Question
Cant move anything Technician's...

Cant move anything

Technician's Assistant: What's the make/model number of your device? How old is it?

Wait one minite---ROKU 2XD

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

One week--received new cable box

Submitted: 8 months ago.Category: Recorders and Players
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Answered in 2 minutes by:
11/12/2017
Electronics Technician: Aric, Technician replied 8 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,482
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 8 months ago

When you say "can't move anything", do you mean the Roku screen comes up but the remote is not responsive?

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Electronics Technician: Aric, Technician replied 8 months ago

Simply send a reply back if you need help.

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Electronics Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Recorders and Players
Satisfied Customers: 21,933
Experience: 10+ years
Verified

Hi,

Please remove the power cord from the ROKU

Wait 2 minutes

Plug in the power cord and power it on

Do you still have the issue?

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Customer reply replied 8 months ago
cancel! I am totally dissatisfied with your method of help. You gave me NO HELP! I'll find a human to help (###) ###-####
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