How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 33467
Experience:  Electronics technician for install, troubleshooting, and repairs.
Type Your Recorders and Players Question Here...
Nathan is online now
A new question is answered every 9 seconds

My roku danceing from side tothe other, 3600 three weeksold,

Customer Question

my roku danceing from side tothe other
JA: What's the make/model number of your device? How old is it?
Customer: 3600 three weeksold
JA: How long has this been an issue? What happened right before this popped up?
Customer: the lights went out anddid it
JA: Anything else you want the Video Expert to know before I connect you?
Customer: roku comes onnot athing happens
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Nathan replied 1 year ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

As a starting point, we'll need to reset the roku system:

Power off the tv and disconnect both power and hdmi from the roku.

Remove the batteries from the roku remote

Wait 5 minutes,

reconnect hdmi, power the tv on, then plug the roku power back in

put in a new set of fresh batteries into the roku remote

when you see the roku logo show on screen, press and hold the HOME button on the roku remote for 15 seconds.

Let me know the results.

Thank you,


Expert:  Nathan replied 1 year ago.


Expert:  Nathan replied 1 year ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.