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A link code does not show up on tv to activate account. ROKU…

Customer Question
A link code does...

A link code does not show up on tv to activate account

Technician's Assistant: What's the make/model number of your device? How old is it?

ROKU 2 XS model no. 3100R serial no. 13C29PO309052 it is about 4 years old

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This was just given to me by mother, Mary Reilly

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Just need code to come on tv to put into computer

Submitted: 8 months ago.Category: Recorders and Players
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Answered in 2 minutes by:
11/10/2017
Electronics Technician: Shahid, Technician replied 8 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,339
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Electronics Technician: Shahid, Technician replied 8 months ago

- Do you see a tiny hole just above the DC-IN jack on rear of unit labeled as Reset?

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Electronics Technician: Shahid, Technician replied 8 months ago

OK, push the reset button underneath with a pointed object to restore Roku to default settings then you will see the activation code on screen during setup.

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Customer reply replied 8 months ago
Not working
Electronics Technician: Shahid, Technician replied 8 months ago

What is not working?

Please reply with bit details

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Customer reply replied 8 months ago
I reset it and don't know where to go for link code
Electronics Technician: Shahid, Technician replied 8 months ago

Do you get Roku initial setup screen?

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Electronics Technician: Shahid, Technician replied 8 months ago

such as select Language, Network/ wifi setup etc

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Electronics Technician: Shahid, Technician replied 8 months ago

Good, please go through those options and you will get activagtion code on screen as well.

Should have an account with Roku.com then put that activation code on https://my.roku.com/link link to activate the Roku device to your account

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Customer reply replied 8 months ago
I set up account but still have no code. Am I looking in the wrong place?
Electronics Technician: Shahid, Technician replied 8 months ago

Let me opt out to repost this question for other experts to assist you further

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Electronics Technician: electronicsguy, Engineer replied 8 months ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 790
Experience: Worked on these instruments for over 15 years.
Verified
Hi another expert here.
Are you looking for activation code to register your roku?
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Electronics Technician: electronicsguy, Engineer replied 8 months ago
If that is the case, how far have you gone in the set up process? Have you entered your Wi-Fi code and connect to the internet?
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Customer reply replied 8 months ago
I have
Electronics Technician: electronicsguy, Engineer replied 8 months ago

So the roku is connected and the up to date software and firmware has been installed right?

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Customer reply replied 8 months ago
I think? I updated everything
Electronics Technician: electronicsguy, Engineer replied 8 months ago

ok it see to me that your roku is activated. When you went through the process where did you stop? Did it required you to activate the roku? Did you see the activation process on the screen telling you to go online to activate your roku?

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Customer reply replied 8 months ago
Everything has led me to seeing a code on the tv and put into computer. I'm note getting a number
Customer reply replied 8 months ago
I don't know if I'm looking in the right place
Electronics Technician: electronicsguy, Engineer replied 8 months ago

the code should have appeared on the tv screen with instruction for you to copy the code and use online to set-up your account

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Customer reply replied 8 months ago
That's the problem. Code is not showing
Electronics Technician: electronicsguy, Engineer replied 8 months ago

ok then what happens when you press the home button?

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Customer reply replied 8 months ago
It shows a menu
Electronics Technician: electronicsguy, Engineer replied 8 months ago

ok can you select an app?

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Customer reply replied 8 months ago
Says there's a problem with authorization
Electronics Technician: electronicsguy, Engineer replied 8 months ago

Are you able to log on into your online roku account? This has to be done on your computer and not on your tv

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Customer reply replied 8 months ago
I'll check. Have to get back to you tomorrow. Is that ok?
Electronics Technician: electronicsguy, Engineer replied 8 months ago

yes. What time would like me to be here

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Customer reply replied 8 months ago
Afternoon
Electronics Technician: electronicsguy, Engineer replied 8 months ago

ok what time zone are you located? I am EST

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Customer reply replied 8 months ago
PST
Electronics Technician: electronicsguy, Engineer replied 8 months ago

ok I will be here tomorrow

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Customer reply replied 8 months ago
Thank you very much
Electronics Technician: electronicsguy, Engineer replied 8 months ago

Ok, we can also schedule a phone call if you would like to.

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