Recorders and Players
Recorder player problems? Ask a technician for answers ASAP
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- Do you see a tiny hole just above the DC-IN jack on rear of unit labeled as Reset?
OK, push the reset button underneath with a pointed object to restore Roku to default settings then you will see the activation code on screen during setup.
What is not working?
Please reply with bit details
Do you get Roku initial setup screen?
such as select Language, Network/ wifi setup etc
Good, please go through those options and you will get activagtion code on screen as well.
Should have an account with Roku.com then put that activation code on https://my.roku.com/link link to activate the Roku device to your account
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So the roku is connected and the up to date software and firmware has been installed right?
ok it see to me that your roku is activated. When you went through the process where did you stop? Did it required you to activate the roku? Did you see the activation process on the screen telling you to go online to activate your roku?
the code should have appeared on the tv screen with instruction for you to copy the code and use online to set-up your account
ok then what happens when you press the home button?
ok can you select an app?
Are you able to log on into your online roku account? This has to be done on your computer and not on your tv
yes. What time would like me to be here
ok what time zone are you located? I am EST
ok I will be here tomorrow
Ok, we can also schedule a phone call if you would like to.