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I have Netflix & Acorn. For several days when I ask for my…

Customer Question
I have Netflix &...

I have Netflix & Acorn. For several days when I ask for my list on either one, I do not get pictures but just grey squares, with the name of the series. While it is possible to use it, I am wondering if this is something new. My serial # is 1XC39J038434. I have ATT Uverse.

Technician's Assistant: What's the make/model number of your device? How old is it?

FC ID R1007 Model 2710X Approximately 3 yrs

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

FC ID R1007 Model 2710X Approximately 3 yrs

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

5 days. Just it turned it on and found it. If I accidentally touched something I wasn't aware of it

Submitted: 9 months ago.Category: Recorders and Players
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Answered in 4 hours by:
11/8/2017
Electronics Technician: Pete, Engineer replied 9 months ago
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,592
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 9 months ago

It seems like something has gotten corrupted.

On what device are you receiving Netflix and Acorn? Have you tried resetting it?

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