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I switched on now my tv, but the cion of fibersat

Customer Question
good morning, I switched on...
good morning, I switched on now my tv, but the cion of fibersat disappeared , what I have to do now
JA: What's the make/model number of your device? How old is it?
Customer: it is new roku, i subscribe one month ago
JA: How long has this been an issue? What happened right before this popped up?
Customer: today
JA: Anything else you want the Video Expert to know before I connect you?
Customer: no just i want to return the icon to watch tv
Submitted: 1 month ago.Category: Recorders and Players
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Answered in 2 minutes by:
10/19/2017
Electronics Technician: Shahid, Technician replied 1 month ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 11,681
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Electronics Technician: Shahid, Technician replied 1 month ago

- Have you tried to disconnect TV power cord from power outlet for 10 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 1 month ago
I disconnected now
Electronics Technician: Shahid, Technician replied 1 month ago

OK, please reply back with the result

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Customer reply replied 1 month ago
Sorry Shahid, how much you will charge me now?
Electronics Technician: Shahid, Technician replied 1 month ago

I can't charge money here, however, it seems you have paid $36 to website for this chat session

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Customer reply replied 1 month ago
The icon didn't appear
Electronics Technician: Shahid, Technician replied 1 month ago

Sorry to hear that.

- Could you please get me the complete model number written on back cover or side panel of TV?

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Customer reply replied 1 month ago
No Thank you
Customer reply replied 1 month ago
the problem didn't resolve
Customer reply replied 1 month ago
You will refund the ammount?
Customer reply replied 1 month ago
It seems you can't resolve the problem, please can you refund my money. Thank you
Electronics Technician: Shahid, Technician replied 1 month ago

I asked TV model number and you replied, no, thank you. How can I troubleshoot the problem without knowing the TV.

Please contact customer service at given link/ number for any billing issue as I have no control over money matters on website.

http://ww2.justanswer.com/help
USA:(###) ###-####/p>

Thanks

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Customer reply replied 1 month ago
Thank you.
Electronics Technician: Shahid, Technician replied 1 month ago

Much welcome~

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Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 756
756 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Louie

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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