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The screen has robust going across with some programs

Customer Question
The screen has robust...

The screen has robust going across with some programs sliding along and the stick won't make anything move it's just stuck

Technician's Assistant: What's the make/model number of your device? How old is it?

Brand new it's 60$ one

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I was sleeping and woke up and now nothing

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I want to get back to streaming as it's silence

Submitted: 8 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
10/6/2017
Electronics Technician: Richard, Customer Service replied 8 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 46,352
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

Can you tell me the make and model of the device please?

Thank you

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Customer reply replied 8 months ago
Would the ski or serial do? Where does it say model number
Customer reply replied 8 months ago
Hello
Electronics Technician: Richard, Customer Service replied 8 months ago

Give me the SKi and I will try to match it on this

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Customer reply replied 8 months ago
It says editors choice c / net
1080pnhd support dual band wireless quad core processor
Customer reply replied 8 months ago
Ski # 3600R
Customer reply replied 8 months ago
Serial no is 5s674w147392
Electronics Technician: Richard, Customer Service replied 8 months ago

ok, that is for a wifi router, is this what we are referring to?

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Customer reply replied 8 months ago
No on box of the roku
Electronics Technician: Richard, Customer Service replied 8 months ago
Can you please remove the power to the TV (so unplug it from the power socket) and the Roku box Then wait 10 minutes, connect the power again to the TV and Roku box, turn it on and tell me please if it is now operating correctly. Let me know the results please
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Customer reply replied 8 months ago
Ok
Customer reply replied 8 months ago
But where will I find u in 10 mins
Electronics Technician: Richard, Customer Service replied 8 months ago

here, I will be waiting

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Customer reply replied 8 months ago
Ok my friend set up last night and this is not right .... I'm left in the dark w this... I will turn off and back in 1o mins
Electronics Technician: Richard, Customer Service replied 8 months ago

Thank you

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Customer reply replied 8 months ago
I turned back on in 10 mins and says not connected
Electronics Technician: Richard, Customer Service replied 8 months ago

What ssays not connected?

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Customer reply replied 8 months ago
Nothing with move up or down or side way
Electronics Technician: Richard, Customer Service replied 8 months ago

Is it the Roku or TV saying not connected?

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Customer reply replied 8 months ago
At very top of screen of roku. Now just time is in the same place . Before just says not connected
Customer reply replied 8 months ago
Roku
Customer reply replied 8 months ago
The home screen is up but nothing will move
Customer reply replied 8 months ago
Remote won't go up down nonwhere
Electronics Technician: Richard, Customer Service replied 8 months ago

Ok, it means the roku is not connected to wifi

Try to follow the steps here to connect it

https://www.youtube.com/watch?v=v_GIITUYlWc

Let me know how you go

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Customer reply replied 8 months ago
I don't know how to do all that
Electronics Technician: Richard, Customer Service replied 8 months ago

Click on the link I gave and follow the film please

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Customer reply replied 8 months ago
U Need to guide me step by step
Customer reply replied 8 months ago
I'm not good w electronics to fool around w internet and stuff
Customer reply replied 8 months ago
I'm sorry but I do not do well w video on utube at 7 am
Electronics Technician: Richard, Customer Service replied 8 months ago

The film guides you by showing you the screens, it is the easiest method for you to follow

Please try

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Customer reply replied 8 months ago
Nope I tried to connect my wifi ( hard wire internet ) password ***** the name of my connection and won't work ...... I m pissed as I don't have time or pactience for this
Electronics Technician: Richard, Customer Service replied 8 months ago

When you say it wont work, what was the message you received?

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Customer reply replied 8 months ago
I will contact u in one hour
Electronics Technician: Richard, Customer Service replied 8 months ago

ok

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Richard
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Satisfied Customers: 46,352
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Experience: Over 20 years fixing Electronically devices

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