Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Our Roku is suddenly showing a smaller picture, it's been…

Customer Question
Hi, Our Roku is...

Hi, Our Roku is suddenly showing a smaller picture, it's been showing normal size picture, but for the last two days, the picture size is smaller and there is black showing around the sides. we cannot figure out how it happened and what to do about it. thank you

Technician's Assistant: What's the make/model number of your device? How old is it?

Just a minute i will take a look

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Model 2720X, Roku 2. it has been an issue only for 2 days. we installed a new dishwasher in the kitchen, and had the power off for an hour or so but i didn't think that the breaker for the tv and roku was affected.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No ok

Submitted: 10 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 1 hour by:
10/6/2017
Electronics Technician: Richard, Customer Service replied 10 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the Roku (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

774 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
Reference Roku Model 2720X, Serial # 1R648X000109 which has
Reference Roku Model 2720X, Serial # 1R648X000109 which has worked … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
From MI, I've had my Roku for a few years. Love it. Except
Hello from MI, I've had my Roku for a few years. Love it. Except for today. Had a friend over to watch our Netflix series, Heartland. Roku would NOT WORK. The screen was blue with words floating NO SU… read more
Harry
Harry
2,175 satisfied customers
My picture went out last night. The screen is with lots of
Hello, my picture went out last night. The screen is white with lots of black dots. I call a Roku support number and they told me I need to upgrade from basic to premium. There were three tiers, the m… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
We have two TV's each with their own Roku, one of them is
We have two TV's each with their own Roku, one of them is working like it has been, but the other one doesn't look right. It's really hard to find things. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Why on our Netflix which is through our Roku device the
Why on our Netflix which is through our Roku device the movie boxes are blank? It will give us the title of the movie but it doesn't show the picture of it on the little boxes, like it always did. Our… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
With the remote for roku we usually press power to turn on
With the remote for roku we usually press power to turn on and then press cable and ok and we can watch whatever channel we like,and made a mistake turning it on we cannot go back to the TV or channel… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I'm unable to access sling or any of the apps on my TV via
Hi, I'm unable to access sling or any of the apps on my TV via the Roku streaming stick. It's been working for months, but suddenly stopped two days ago. I bought a new remote but that didn't solve th… read more
Richard
Richard
Customer Service
IT Manager, Consultant
47,537 satisfied customers
We are not able to pull up you-tube. We have had no problems
We are not able to pull up you-tube. We have had no problems with this for the last 2 years when we installed it. We are able to go on netflix and other sites with no problem. Appreciate a response ba… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My pictures on tv screen are not centered. Off to the left
my pictures on tv screen are not centered. Off to the left and subtitles on bottom only show 1/2 of the first line of the captions. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
We have used Roku 2 for a few years.Recently, all of our
We have used Roku 2 for a few years.Recently, all of our streaming channels, Netflix, Fandango and Amazon specifically, don't display the movie or TV selections icons. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have signed in alreadfy and given my VISA account number
I have signed in alreadfy and given my VISA account number but I do NOT want to change my e-mail password! Please give me a ROKU techmician … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I am so confused. Please help me. I have older sanyo tv and
I have older sanyo tv and ROKU Express. After i get connected to internet it says get code. The problem is the screen wont move over so i can see the code. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Our Roku suddenly started rolling around the screen. We
Our Roku suddenly started rolling around the screen. We could not get our usual programs. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I have used Roku for several years and suddenly there is
I have used Roku for several years and suddenly there is only a snowy screen and I have not altered any settings … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I was told, by a Roku rep., that our location (880 A1A Beach
I was told, by a Roku rep., that our location (880 A1A Beach Blvd., St. Augustine; Ocean & Racquet Resort, Unit 3112), had a difficult set-up due to the concrete and steel. We settled on 2 devices tha… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I installed Roku 2 and Netflix on 3/1/14. For a couple of days
I installed Roku 2 and Netflix on 3/1/14. For a couple of days everything worked fine. Then I lost the sound. I checked to see that the Ethernet cable was properly installed. On 3/7/14 the sound inexp… read more
Steve
Steve
Chief Engineer
9 satisfied customers
We purchased a Roku XD/s for $99 and installed it on 12-6-10,
We purchased a Roku XD/s for $99 and installed it on 12-6-10, specifically to watch Netflix movies. Our IP is AT&T dsl, which has been fast and reliable for the last four years. Our wireless Router, a… read more
Steve
Steve
Chief Engineer
9 satisfied customers
The picture was pale and not very clear so I was trying to
The picture was pale and not very clear so I was trying to make it better and hit factory default. Now when I go to both catv and air and do auto scan it still says to do auto scan. I have a insignia … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x