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I have installed new Roku sticks (3600 duel channel 2.5 & 5)

Customer Question
I have installed new...

I have installed new Roku sticks (3600 duel channel 2.5 & 5) on my HD TVs (2) replacing the old one (purple roku plus) and adding a new one. I set up Netflix (automatically) but the problem I'm having is setting up Hulu. I have no wi-fi network connection for Hulu. Any ideas?

Technician's Assistant: What's the make/model number of your device? How old is it?

Roku stick purchased last week.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

At first i tried using my 2010 airport express wi-fi router base station but i couldn't get a strong enough signal to connect. So i bought a new airport express base station. That solved the connection and i was able to get the roku.s set-up but received only netflix. No hulu.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

The rokus were set up on my iPad.

Submitted: 10 months ago.Category: Recorders and Players
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Answered in 8 hours by:
10/6/2017
Electronics Technician: Richard, Customer Service replied 10 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

To clarify, on this one Roku Stick, Netflix does work but Hulu does not?

Please let me know

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