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All I get on the screen is the Roku sign and music. It’s a…

Customer Question
All I get on...

All I get on the screen is the Roku sign and music

Technician's Assistant: What's the make/model number of your device? How old is it?

It’s a Roku 3 and it is several years old. It would seldom work on my old tv.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I had to unplug and reconnect

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No,I just want to sign in and get started.

Submitted: 10 months ago.Category: Recorders and Players
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Answered in 12 minutes by:
10/4/2017
Electronics Technician: Nathan, Technician replied 10 months ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 31,423
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Are you seeing just black boxes instead of the different apps (like netflix, amazon, etc)?

Ask Your Own Recorders and Players Question
Customer reply replied 10 months ago
Please cancel my account and I will cancel my Roku account. I have Netflix on my TV and that is all I really need. Thank you very much.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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