Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Why cant I get hgtv on my roku any more. I am getting an…

Customer Question
Why cant I get...

Why cant I get hgtv on my roku any more. I am getting an error 60.002

Technician's Assistant: What's the make/model number of your device? How old is it?

I got it for Christmas last year its a roku 2 serial # 5F464R1244710

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Its been doing this for a month now

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

That is all

Submitted: 10 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 4 hours by:
10/4/2017
Electronics Technician: Pete, Engineer replied 10 months ago
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,577
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

Ask Your Own Recorders and Players Question
Electronics Technician: Pete, Engineer replied 10 months ago

HGTV, Food Network, and Travel Channel updated their channels on Roku.

To get those channels back, try signing out of your Roku account and then sign back in again.

Reply back and let me know if that works?

Ask Your Own Recorders and Players Question
Customer reply replied 10 months ago
Pete, I have already done this about ten times with no success
Customer reply replied 10 months ago
I have logged out, I have removed hgtv from my channels and then readded it. I have unplugged my roku waited a few minutes and plugged it back in. I have put so many new codes in that hgtv gives me and still the same error code 60.002. I am getting DIY channel and any other channel so why is hgtv a problem. I would have thought roku would be up to date on this matter and after a month this would be resolved.
Electronics Technician: Pete, Engineer replied 10 months ago

DO you have a current valid Roku subscription?

Ask Your Own Recorders and Players Question
Electronics Technician: Pete, Engineer replied 10 months ago

Or do you have a cable account?

A valid account is now required to view HGTV content.

Ask Your Own Recorders and Players Question
Customer reply replied 10 months ago
Roku is all I have, no cable. Are You wanting me to deactivate my roku account? and then reactivate ?
Electronics Technician: Pete, Engineer replied 10 months ago

Yes, you could try that and see if it works.

Ask Your Own Recorders and Players Question
Customer reply replied 10 months ago
hmmm, so I have paid 35.00 for you not to have a correct answer for me. Trial and error.... I do that well enough on my own. I would like my money back if possible. Dont take this personally but when you pay for something you would like a direct answer, which means you know the answer to the question. They should not asign you to help unless you know exactly how to resolve the issue.
Electronics Technician: Pete, Engineer replied 10 months ago

There is no single answer for the 60-002 error - it is unspecific.

I am a user of this site, just like you, I have no insight into accounts or billing.

Ask Your Own Recorders and Players Question
Customer reply replied 10 months ago
I see, so you are not employed by this site,my mistake, Im sorry again site is deceiving then
Electronics Technician: Pete, Engineer replied 10 months ago

You can find out more here:

http://ww2.justanswer.com/terms-service

--------------------
Your satisfaction is my priority; I hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
You can always reply back after rating me if you need any further assistance at all.
Pete.

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,577
20,577 Satisfied Customers
Experience: Over 16 years experience installing and repairing electronics.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

774 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
I am getting a weird message when I try to get on HGTV. What
I am getting a weird message when I try to get on HGTV. What is the deal??? Do I now have to pay for HGTV??Please help. I watch that channel alot. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
It says that my usb port will not power my roku device. but
it says that my usb port will not power my roku device. but it has been working all along … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I cant launch any channel message says there isnt enough
I cant launch any channel message says there isnt enough space. Says to remove channels. … read more
Nathan
Nathan
Bachelors of Science
1,487 satisfied customers
Keep getting this message, check your channel subscription
Keep getting this message, check your channel subscription line up and your parental settings. (60.002) How do we fix this? … read more
Harry
Harry
2,169 satisfied customers
Trying to access HGTV...............I went as usually and
trying to access HGTV...............I went as usually and input the code from HGTV it said it was accepted............Roku says it is activated..........HGTV says it is activated but I keep getting an… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor\u0027s Degree
341 satisfied customers
Why cant I get hgtv or food network anymore watch hgtv app
why cant I get hgtv or food network anymore watch hgtv app is not there anymore I would buy it If I could … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
All I get is the Netflix logo and nothing else. It's a Roku
It's a Roku 2, about 2 1/2 years old. I just started the account a couple of months ago. … read more
Nathan
Nathan
Bachelors of Science
1,487 satisfied customers
I am just wondering why i cant get vmedia tv on my roku do i
i am just wondering why i cant get vmedia tv on my roku do i need to pay first to get live tv … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Tokugawa stick that I use in my TV. I have watched
I have a Tokugawa stick that I use in my TV. I have watched hgtv with this for a year. Yesterday, the system asked me to input a code to watch. I did all that and it said it was successful. Now howeve… read more
Pete
Pete
Engineer
Bachelor's Degree
20,577 satisfied customers
On Friday and Saturday night when internet access is heavy,
On Friday and Saturday night when internet access is heavy, my Roku 2 device often cannot download movies. Instead it says "checking connection" and aborts the transmission. Last time this happened, I… read more
Pete
Pete
Engineer
Bachelor's Degree
20,577 satisfied customers
Sunday we could view HGTV with our Roku device, Monday we
Sunday we could view HGTV with our Roku device, Monday we started getting error 60.002. Even when we authenticate through Frontier Communications. … read more
Pete
Pete
Engineer
Bachelor's Degree
20,577 satisfied customers
I am getting an error code 60.002 on HGTV & DIY, Model462OX
Just noticed 2 nights ago. Downloaded an app & those channels automatically started to update. … read more
Nathan
Nathan
Bachelors of Science
1,487 satisfied customers
Hgtv.com is no longer going on,part of my package,help,
Hgtv.com is no longer going on,part of my package,help … read more
Nathan
Nathan
Bachelors of Science
1,487 satisfied customers
Louie, We getting an error code 60.002 when we try to access
Hi Louie, We getting an error code 60.002 when we try to access HGTV and other channels. Any ideas? … read more
Nathan
Nathan
Bachelors of Science
1,487 satisfied customers
I had time warner came out to change my ssid to a pvt name
I had time warner came out to change my ssid to a pvt name and for some reason I cant get back on roku … read more
Nathan
Nathan
Bachelors of Science
1,487 satisfied customers
I am getting error code 014.50 on my Roku when I tried to
Hi, I am getting error code 014.50 on my Roku when I tried to connect to my wireless. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
My roku is working but I have no picture on my TV just a
my roku is working but I have no picture on my TV just a light brown screen, it happened yesterday and is still happinging now I'm trying to watch the bachalor and I cannot get a pictur on tv only on … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Roku 2 That I cannot connect to my internet. This
I have a Roku 2 That I cannot connect to my internet. This time last year it would except my carrier. It disconnected & will not except it now. My cable is Vyve Broadband.My Internet is ARRIS AD 82 pa… read more
Nathan
Nathan
Bachelors of Science
1,487 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x