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I have two units. the one in the living room comes on I

Customer Question
I have two units...

I have two units. the one in the living room comes on I choose a movie and it loads about 1/3 of the load and stays there.

Technician's Assistant: What's the make/model number of your device? How old is it?

Roku XR

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Serial #ddoc9cf006396

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

?

Technician's Assistant: What confuses you?

It loads but not all the way and stops!

Submitted: 10 months ago.Category: Recorders and Players
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Answered in 3 hours by:
10/2/2017
Electronics Technician: electronicsguy, Engineer replied 10 months ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 794
Experience: Worked on these instruments for over 15 years.
Verified
Hi welcome to just answer
Do you happen to know your internet connection speed?
How far is your router from these units?
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