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The icons showing name of shows has disappeared....to see…

Customer Question
The icons showing name...

The icons showing name of shows has disappeared....to see what I want I have to scroll...pause for each of my 75 shows.

Technician's Assistant: What's the make/model number of your device? How old is it?

Which device?

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Serial#1RG4A2002978

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I AM GETTING (sorry for the caps) icons with a T screen instead of show

Submitted: 10 months ago.Category: Recorders and Players
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Answered in 2 minutes by:
9/29/2017
Electronics Technician: Nathan, Technician replied 10 months ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 31,430
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Can you tell me the model number of your device rather than a serial number?
Is this a cable box? Roku?

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Customer reply replied 10 months ago
Cable box upstairs installed years ago
Model number of device?
Customer reply replied 10 months ago
model 2720x
Electronics Technician: Nathan, Technician replied 10 months ago

That's ok, we can skip the model if it is just a cable box.

Please go up and unplug the power cord to that cable box, for at least 5 minutes,

replug, give it another 5 minutes to start back up, and let me know how it works at that point.

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Electronics Technician: Nathan, Technician replied 10 months ago

Okay, well 2720x is not a cable box, that is a roku. So which is it that we are talking about here, is the problem the cable channels, or is it the roku?

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Electronics Technician: Nathan, Technician replied 10 months ago

Hello, it appears your question is still open.

Do you need more help with this?

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