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I cannot get sound on my Roku. It was working fine yesterday…

Customer Question
I cannot get sound...

I cannot get sound on my Roku. It was working fine yesterday and the audio just dropped out.

Technician's Assistant: What's the make/model number of your device? How old is it?

Premiere 4K ultra HD. 1 year old.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It happened suddenly yesterday. Has not been an issue before.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No. I have an older model working perfectly on my upstairs tv.

Submitted: 10 months ago.Category: Recorders and Players
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Answered in 1 minute by:
9/29/2017
Electronics Technician: Jack, Technician replied 10 months ago
Jack
Jack, Technician
Category: Recorders and Players
Satisfied Customers: 11,343
Experience: 35+ years in the business and still at it everyday
Verified

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info .
Also ,If you seem to lose me during the chat then refresh your browser (F5 key) and /or scroll down to the last written line at the bottom , that window seem to get stuck at times .
Please send me a hello so i know you can see my reply ?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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