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My roku stopped working in the middle of a program and would…

Customer Question
My roku stopped working...

My roku stopped working in the middle of a program and would not respond to my remote. I put new batteries in remote and still does not respond to remote

Technician's Assistant: What's the make/model number of your device? How old is it?

Model 3050R Roku 2 XD streaming player

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Roku 2 XD streaming player

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Model # 3050R Roku 2 XD streaming player

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 4 hours by:
9/29/2017
Electronics Technician: Pete, Engineer replied 7 months ago
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,007
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 7 months ago
  1. Try restarting your Roku device and remote
    • Open the battery compartment and remove the batteries from the remote.
    • Remove the power cable from the Roku device, wait 5 seconds and then re-connect the power cable.
    • When the Roku device displays the home screen, reinsert the batteries.
    • Wait for 30 seconds while the remote establishes a connection with your Roku device.

2. Try re-pairing the remote

    • Open the battery compartment and remove the batteries from the remote.
    • Remove the power cable from the Roku device, wait 5 seconds and then re-connect the power cable.
    • When the Roku device displays the home screen, reinsert the batteries.
    • Press and hold the pairing button inside the remote for 3 seconds or until you see the pairing light in the remote begin to flash. If the light does not flash, try again. If the light still does not flash, then you will need to replace your batteries.
    • Wait for 30 seconds while the remote establishes a connection with your Roku device.
    • The remote pairing dialog should appear on your TV screen.

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Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,007
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Experience: Over 16 years experience installing and repairing electronics.

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