Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Why would the screen dim while watching a movie on Roku? A…

Customer Question
Why would the screen...

Why would the screen dim while watching a movie on Roku?

Technician's Assistant: What's the make/model number of your device? How old is it?

A Roku Express, less than 1 year old

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It's actually my parents'

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No, except that it's been happening at least 6 months & the screen dims only when watching something on the Roku (Netflix or Amazon)

Submitted: 10 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 1 minute by:
9/28/2017
Electronics Technician: Jack, Technician replied 10 months ago
Jack
Jack, Technician
Category: Recorders and Players
Satisfied Customers: 11,343
Experience: 35+ years in the business and still at it everyday
Verified

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info .
Also ,If you seem to lose me during the chat then refresh your browser (F5 key) and /or scroll down to the last written line at the bottom , that window seem to get stuck at times .
Please send me a hello so i know you can see my reply ?

Ask Your Own Recorders and Players Question
Electronics Technician: Jack, Technician replied 10 months ago

Also ,Could you please give me the model number written on the tv`s back cover ?

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 780
780 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

780 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
I have ROKU device; 7G26DK663873 I want to watch movies, but
I have ROKU device; 7G26DK663873 I want to watch movies, but need subtitles. How do I do it? Do all the movies and TV shows come with subtitles? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Why do I keep getting the "purple screen" when I wish to
Why do I keep getting the "purple screen" when I wish to watch anything on the roku in my living room? That never happens with my roku in my den. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
When we first started using ROKU several years ago, I had
When we first started using ROKU several years ago, I had trouble with using up our data allowance while using it to get Netflix. I got some help to reduce the video quality and thereby reduce the dat… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a few roku devices but the. My roku does not have
my roku does not have some channels ie hulu, amazon prime and the roku web page wont let me add them … read more
Joe AV
Joe AV
48 satisfied customers
How do I add amazon prime to my roku player, I have o1 1//2
I have o1 1//2 yr old and one that is 6 months old It is Roku 3 … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Louie, We getting an error code 60.002 when we try to access
Hi Louie, We getting an error code 60.002 when we try to access HGTV and other channels. Any ideas? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a ROKU2 that I set-up yesterday. While watching a
I have a ROKU2 that I set-up yesterday. While watching a Netflix movie, a message began to flash on-screen that said "Simplink Please try again." I turned off the TV and the message stopped. However, … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I only want Netflix... it trys to sign me up for everything.
I only want Netflix... it trys to sign me up for everything. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
The movie stops and starts by its self very fast like a
the movie stops and starts by its self very fast like a fliker ? HELP THANK YOU *****: What's the make/model number of your device? How old is it? Customer: ROKU EXPRESS 1 WEEK OLD … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I was watching a movie on Netflix last night and I stopped
I was watching a movie on Netflix last night and I stopped it to watch something on HDM1. I switched back to finish watching the movie later on and I could only see the word ROKU bouncing around the s… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Got HDCP Unauthorized, connected ROKU to PT-60LCX64,
Hi got HDCP Unauthorized, connected ROKU to PT-60LCX64 … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an older TV with rabbit ear antenna. Can I use a Roku
I have an older TV with rabbit ear antenna. Can I use a Roku device to stream various programs from sites like Acorn? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
My Roku 3 does not work. Although I can get into Amazon and
My Roku 3 does not work. Although I can get into Amazon and Netflex, I can get to the picture, but I always get an error message saying that the system cannot access the picture that I select. It seem… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
When I go to netflix or amazon the screen is blank. model
When I go to netflix or amazon the screen is blank. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
What do I have to do to watch Amazon Prime movies using a
What do I have to do to watch Amazon Prime movies using a roku? … read more
Steve
Steve
Chief Engineer
9 satisfied customers
My son set up my netflix account on my Roku player but now
my son set up my netflix account on my Roku player but now im having trouble retrieving data… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
we have previosly been able to connect to netflix to obtain
we have previosly been able to connect to netflix to obtain movies. Today we are trying to register our roku in order to obtain movies on Amazon. We are getting a screen which says your Roku player is… read more
Chris Lindsey
Chris Lindsey
IT University
156 satisfied customers
Last month my Roku was able to give us Netflix movies. I ended
Last month my Roku was able to give us Netflix movies. I ended our Netflix streaming subscription. Yesterday I resubscribed and attempted to watch movies on Netflix. Each time, the download was slow, … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x