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We purchased a Roku 2 device for our tv and have enjoyed it
Greetings - We purchased a Roku 2 device for our tv and have enjoyed it for a number of years. Being hard of hearing, we appreciate the subtitles on Netflix and Amazon Prime. The subtitles on each Net… read more
Nathan
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Bachelors of Science
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From roku home page, when I try to connect to netflix or
from roku home page, when I try to connect to netflix or Amazon, it says it failed to connect. Never has done this before and there is nothing new on the tv set, the modem, or my internet. … read more
Shahid
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High School or GED
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My rocky device has captions on, even when I turn off
My rocky device has captions on, even when I turn off captions. I unplugged it and replicated it back in and it does not work. The tv is also set to captions off mode … read more
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Nathan
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When I start my Roku and it connects and I click on a movie
When I start my Roku and it connects and I click on a movie it starts to load but then doesn't finish loading. … read more
Nathan
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I can click on ROKU from my tv screen but nothing happens
I can click on ROKU from my tv screen but nothing happens when I click 'Netflik', HULU, Amazon, etc. The only thing I see on my tv screen is a background showing tall buildings at nite and light from … read more
Harry
Harry
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My Roku unit starts up but all content only shows a frame
My Roku unit starts up but all content only shows a brown frame without any photo or disruptive listing. This happens fro NetFlix and Amazon as well. How do I fix this problem? … read more
Harry
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Netflix says I need to updated roku. I did that and still
Netflix says I need to updated roku. I did that and still can not get into Netflix's. I can type in my email address but ther is no next button to hit. Can I please talk to someone. I have been doing … read more
electronicsguy
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In the selection area when we go into Netflix and Amazon is
In the selection area when we go into Netflix and Amazon is displaying black boxes instead of pictures of the choices to watch. We suspect that this is a Roku problem as our wireless internet is worki… read more
Josh
Josh
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Associate Degree
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All was well until last p.m.-now it appears that Netflix and
all was well until last p.m.-now it appears that Netflix and Amazon show the images of the availablemprograms ok, but when you request a program it loads only @4 % and then goes to a grey striped scre… read more
Josh
Josh
It Support Specialist
Associate Degree
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When we log into Netflix we no longer can see the pictures
When we log into Netflix we no longer can see the pictures of the show descriptions. A speech balloon still does appear with the title and summary of the show, but no picture. Once the show is selecte… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,239 satisfied customers
I'm trying to watch a movie I got from Netflix. When I click
I'm trying to watch a movie I got from Netflix. When I click on source it lets me choose HDMI, then I click OK on my Roku remote and it's supposed to then let me click on Netflix but the remote isn't … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,239 satisfied customers
Moved and set up Roku again. Checked all cables, etc. Now
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Nathan
Nathan
Bachelors of Science
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I have a Roku 3 connected to a Samsung smart TV. Just in the
I have a Roku 3 connected to a Samsung smart TV. Just in the last few weeks, I am not getting a strong enough signal to show Netflix shows. When I click on a show, a circle with a countdown appears an… read more
Shahid
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Owner of Repair Shop
High School or GED
12,239 satisfied customers
Last night after ,many many happy hours using our Roku to
Last night after ,many many happy hours using our Roku to get movies, we tried to get Robin Hood, It went through eh whole process with Amazon, looked like the movie was going to start and --- a brigh… read more
Josh
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It Support Specialist
Associate Degree
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I have not been able to get into my roku for several days.
I have not been able to get into my roku for several days. I'm connected, it says "there is an intermnal issue, check back at another time" … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,239 satisfied customers
My Roku 3 does not work. Although I can get into Amazon and
My Roku 3 does not work. Although I can get into Amazon and Netflex, I can get to the picture, but I always get an error message saying that the system cannot access the picture that I select. It seem… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,239 satisfied customers
I have Roku 3 and am unable to receive Amazon movies,TV. I
I have Roku 3 and am unable to receive Amazon movies,TV. I have no trouble with local tv streaming, Netflix, Feeln. It says I am not connected to internet. My Roku 3 is hardwired to router. … read more
Steve G.
Steve G.
Chief Engineer
11,224 satisfied customers
Last month my Roku was able to give us Netflix movies. I ended
Last month my Roku was able to give us Netflix movies. I ended our Netflix streaming subscription. Yesterday I resubscribed and attempted to watch movies on Netflix. Each time, the download was slow, … read more
Rusty
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