Recorders and Players

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We have been informed from Netflix that we need to get a new…

Customer Question
We have been informed...

We have been informed from Netflix that we need to get a new PIN

Technician's Assistant: What's the make/model number of your device? How old is it?

We have a Roku device that is purple in color. We have had this model

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The Netflix feature worked fine until yesterday. Our remote device can

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Bring us to Netflix however it won't advance any further. After trying different protocols with Netflix they adivised we contact you to obtain a new PIN Code. Apparently, that is what is needed.

Submitted: 10 months ago.Category: Recorders and Players
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Answered in 1 hour by:
9/28/2017
Electronics Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: Recorders and Players
Satisfied Customers: 22,195
Experience: 10+ years
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 10 months ago
  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Reset.
  3. You will now be given the option to sign in again with a code
Ask Your Own Recorders and Players Question
Electronics Technician: Josh, Technician replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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