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I do I update corn with my new password that I changed

Customer Question
I do I update...

I do I update corn with my new password ***** I changed yesterday

Technician's Assistant: What's the make/model number of your device? How old is it?

Make Roku 3 Model 4200x

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

There was an update done on your side and it said I would need to log in and update my password ***** but it will not take my new password ***** I cannot get the # sign when I try to update

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No I just want to be able to watch acorn

Submitted: 10 months ago.Category: Recorders and Players
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Customer reply replied 10 months ago
This has been going on for a few months now - I can get Netflix but not Acorn which is what I watch most. I changed my password ***** slf#3901 today will this work better
Customer reply replied 10 months ago
Customer reply replied 10 months ago
How will I hear from you will it be sent to my email address?
Answered in 2 hours by:
9/27/2017
Electronics Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: Recorders and Players
Satisfied Customers: 22,264
Experience: 10+ years
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 10 months ago

Do you mean password ***** passcode PIN?

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Customer reply replied 10 months ago
It tells me to enter password
Electronics Technician: Josh, Technician replied 10 months ago

Have you tried resetting the password?

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Customer reply replied 10 months ago
How do I reset the password ***** Acorn
Electronics Technician: Josh, Technician replied 10 months ago
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Electronics Technician: Josh, Technician replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Customer reply replied 10 months ago
It is fixed
Electronics Technician: Josh, Technician replied 10 months ago

Awesome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

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Electronics Technician: Josh, Technician replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Josh
Josh, Technician
Category: Recorders and Players
Satisfied Customers: 22,264
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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