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I cannot connect my roku to the internet. Roku2 i am not…

Customer Question
Second opinion] i cannot connect...
Second opinion] i cannot connect my roku to the internetJA: What's the make/model number of your device? How old is it?Customer: roku2 i am not sure how old it isJA: How long has this been an issue? What happened right before this popped up?Customer: i just started to try to connect it yesterday for netflixJA: Anything else you want the Video Expert to know before I connect you?Customer: no
Submitted: 10 months ago.Category: Recorders and Players
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Answered in 4 hours by:
9/27/2017
Electronics Technician: Pete, Engineer replied 10 months ago
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,617
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 10 months ago

Can you see the Roku logo on the TV?

Have you gone through the Roku setup menu?

Are you getting any error messages?

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Electronics Technician: Pete, Engineer replied 10 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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