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We subscribe to both Netflix and Amazon. Amazon Plus. The
Amazon Plus. The issue I need help with is how to get close-captioning when watching a. Movie or tv series thru Amazon and Netflix … read more
Nathan
Nathan
Bachelors of Science
24,963 satisfied customers
I am watching Prime Video using my Roku device. I would like
I am watching Prime Video using my Roku device. I would like to enable the dialogue to appear on the screen. When I watch Netflix, I just press the * button on my Roku device and enable closed caption… read more
Nathan
Nathan
Bachelors of Science
24,963 satisfied customers
How do I make the "captions" work on Amazon? They are
How do I make the "captions" work on Amazon? They are working fine for Netflix. … read more
Nathan
Nathan
Bachelors of Science
24,963 satisfied customers
All my channels are missing the movie box pictures. Its a
All my channels are missing the movie box pictures. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,296 satisfied customers
Roku has stopped showing the pictures on the choice of
Roku has stopped showing the pictures on the choice of movies, tv, etc. Netflix, Amazon, etc. This makes it difficult to make selections. Titles and short description are not a 1,000 words and picture… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,239 satisfied customers
I installed Roku stick to my 4K LG last week, I have a sonos
I installed Roku stick to my 4K LG last week, I have a sonos system attached. Last night we could not get sound on one show through Roku; today I turned it on and tv sound is fine, but could not get s… read more
Harry
Harry
2,290 satisfied customers
I have to restart my roku almost every day- otherwise I get
I have to restart my roku almost every day- otherwise I get just grey squares instead of pictures. The descriptions are there in Netflix & amazon, and the shows will play, but no icon pix for any movi… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
381 satisfied customers
When we log into Netflix we no longer can see the pictures
When we log into Netflix we no longer can see the pictures of the show descriptions. A speech balloon still does appear with the title and summary of the show, but no picture. Once the show is selecte… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,239 satisfied customers
We have Roku and on one TV we are not getting any pictures
We have Roku and on one TV we are not getting any pictures of the selections. For instance we can see categories on Netflix, Amazon, etc but it only shows blank gray boxes but we can click on it and s… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,239 satisfied customers
When I click on Netflix or any other station I have, there
When I click on Netflix or any other station I have, there is no picture telling me what show, Before I would see pictures for Blacklist or Acorn etc. How do I get the pictures back so I'm not searchi… read more
Joe AV
Joe AV
48 satisfied customers
I live in Canada and have a Roku 2 XS which I've used for
I live in Canada and have a Roku 2 XS which I've used for Netflix for about 5 years. Lately when I load Netflix, the menu comes up but some of the show choices only have the name & description but not… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
381 satisfied customers
Moved and set up Roku again. Checked all cables, etc. Now
Moved and set up Roku again. Checked all cables, etc. Now cannot get pictures of movies when I access Netflix, just TV screen and description of movie. However movie works fine. What to do now. Thanks… read more
Nathan
Nathan
Bachelors of Science
24,963 satisfied customers
I have a Roku 3 connected to a Samsung smart TV. Just in the
I have a Roku 3 connected to a Samsung smart TV. Just in the last few weeks, I am not getting a strong enough signal to show Netflix shows. When I click on a show, a circle with a countdown appears an… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,239 satisfied customers
Our sound has gone out on our Netflix and amazon channels.
our sound has gone out on our Netflix and amazon channels. how do we fix the problem? we have a roku remote … read more
TV Tech1
TV Tech1
Associate Degree
5,233 satisfied customers
All of a sudden, I don;t know how or why, my NETFLIX says
All of a sudden, I don;t know how or why, my NETFLIX says "HD...unauthorized content" or something, and I cannot watch … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,239 satisfied customers
I have roku...my amazon prime and netflix screens are not
I have roku...my amazon prime and netflix screens are not showing the selections although when I click on a blank selection, I get a description of the selection and the selection is playable if I cho… read more
Joe AV
Joe AV
48 satisfied customers
I just replaced my old TV (Ensigna) with a Samsung. I cannot
I just replaced my old TV (Ensigna) with a Samsung. I cannot get it to work on any channel When ROKU is on it (new TV) it now says no connection with. I have called Amazon, Netflix, (all paid for). mu… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,239 satisfied customers
I am having the same problems described here with Amazon
I am having the same problems described here with Amazon Prime-- it runs for a few minutes, then freezes.... after several minutes reloads for several minutes... then runs for a few minutes then freez… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
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Meet the Experts:

Louie

Louie

Technician

789 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

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430 satisfied customers

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LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

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70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

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52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

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