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I needed to restart my rook device because of an error

Customer Question
Hello, i needed to...

Hello, i needed to restart my rook device because of an error message and now i cannot access any channels. please help!

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Where would i find that information?

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I was having an issue with accessing hulu. i typed in the error message i was receiving and the directions said to restart rook. i unplugged and plugged it back in and now i can't access huge or netflix. the screen is stuck the musical rook logo.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

That's about it.

Submitted: 10 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
9/22/2017
Electronics Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: Recorders and Players
Satisfied Customers: 22,218
Experience: 10+ years
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 10 months ago

Unplug the power cord to the ROKU

Wait 2 minutes

Plug in the power cord and power it back on

Do you still have the issue?

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Customer reply replied 10 months ago
i will try that.
Electronics Technician: Josh, Technician replied 10 months ago

Let me know how it goes

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Customer reply replied 10 months ago
ar you affiliated with roku?
Electronics Technician: Josh, Technician replied 10 months ago

We work on ROKU issues daily and have been around for 14 years.

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Customer reply replied 10 months ago
i plugged it back in and am still getting the same error message for hulu
Customer reply replied 10 months ago
i'm going to call charter spectrum. i purchased the roku through them.
Electronics Technician: Josh, Technician replied 10 months ago

What is the error message? Previously, you said it was frozen.

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Customer reply replied 10 months ago
it was frozen at the roku logo but was able to get back on hulu. it won't load my profile, the error message is to restart the device.
Electronics Technician: Josh, Technician replied 10 months ago

Which ROKU device do you have?

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