Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have no sound on the roku box hooked directly to a sharp…

Customer Question
I have no sound...

I have no sound on the roku box hooked directly to a sharp smart tv. I have tried changing the HDMI location but no success. Any ideas.

Technician's Assistant: What's the exact make and model of your television? And have you done any troubleshooting yourself?

Model LC40LE6531
S/N 04AD7182
PLAN NO###-##-####

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It just started tonight. I was accessing a movie on Amazon. No sound. Tried Netflix no sound. Changed HDMI location still no sound.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

What will this cost.

Technician's Assistant: It can cost anywhere from $10 to $100, depending on the type of issue and how much of the Video Technician's time your question is expected to take (how complex and lengthy an answer you require).

How Wilkin know the cost.

Submitted: 11 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 1 minute by:
9/21/2017
Electronics Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,508
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Ask Your Own Recorders and Players Question
Electronics Technician: Shahid, Technician replied 11 months ago

Can you get me the model number off of Roku device?

Ask Your Own Recorders and Players Question
Customer reply replied 11 months ago
Are you still thete.
Electronics Technician: Shahid, Technician replied 11 months ago

Yes, did you get my previous reply?

Can you get me the model number off of Roku device?

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 780
780 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

780 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
My rocky device has captions on, even when I turn off
My rocky device has captions on, even when I turn off captions. I unplugged it and replicated it back in and it does not work. The tv is also set to captions off mode … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We subscribe to both Netflix and Amazon. Amazon Plus. The
Amazon Plus. The issue I need help with is how to get close-captioning when watching a. Movie or tv series thru Amazon and Netflix … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I just purchased rogue and stick. My main tv is a smart tv.
I just purchased rogue and stick. My main tv is a smart tv. Regular tv in bedroom. Currently using comcast. What do I need to know about hooking up? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We have Xvinity and comcast. we want to do away with the
we have Xvinity and comcast. we want to do away with the cable and purchased a Roku. why do we need an account and how much is your monthly stream vs Xvinity … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
When I click onto amazon I can't see what movies are
when I click onto amazon I can't see what movies are available. all I see are blank boxes if I move the box it will say what the movie is and I can view the movie if I click onto it. why am I not able… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
When we go to Roku, and sign into Netflix or Amazon or any
When we go to Roku, and sign into Netflix or Amazon or any of the apps, it looks like we are are coming up, but there is a white line at the very top and no picture. We have a rebooted and still the s… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I installed Roku stick to my 4K LG last week, I have a sonos
I installed Roku stick to my 4K LG last week, I have a sonos system attached. Last night we could not get sound on one show through Roku; today I turned it on and tv sound is fine, but could not get s… read more
Harry
Harry
2,182 satisfied customers
I have a Roku box plugged in etc. but I only get a black and
I have a Roku box plugged in etc. but I only get a black and white screen with buildings etc. and small icons re movies. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am able to access the Roku screen showing a backdrop of
I am able to access the Roku screen showing a backdrop of city buildings and moving across the screen are misc. ads for showtime, fix movies etc. what I am unable to do is get into the larger menu tha… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We have Roku with Amazon etc....we can access and buy
We have Roku with Amazon etc....we can access and buy movies, but tonight we have no sound for the movie we have purchased … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
Moved and set up Roku again. Checked all cables, etc. Now
Moved and set up Roku again. Checked all cables, etc. Now cannot get pictures of movies when I access Netflix, just TV screen and description of movie. However movie works fine. What to do now. Thanks… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Louie, We getting an error code 60.002 when we try to access
Hi Louie, We getting an error code 60.002 when we try to access HGTV and other channels. Any ideas? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My Roku 3 does not work. Although I can get into Amazon and
My Roku 3 does not work. Although I can get into Amazon and Netflex, I can get to the picture, but I always get an error message saying that the system cannot access the picture that I select. It seem… read more
Shahid
Shahid
Technician
13,508 satisfied customers
I am using a Roku to access Amazon Prime Video. I get the
I am using a Roku to access Amazon Prime Video. I get the video, but no sound. I get sound on other streaming channels accessed thru the Roku. Is there a dichotomy with Amazon Prime Video and Roku? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am getting a message that says "HDCP unauthorized. Content
I am getting a message that says "HDCP unauthorized. Content disabled" when I try to watch Amazon prime. Can you help?… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Ashik, I don't know if you can help me with this or not?
Ashik, I don't know if you can help me with this or not? I have Amazon Prime which entitles me to free movies I am able to watch them on my computer, however, I would like to connect them to my TV so … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
i want to stream netflex movies on my tv. netflex said streaming
i want to stream netflex movies on my tv. netflex said streaming would come through my panasonic blu-ray player and that panasonic can tell me how to do that.… read more
Steve
Steve
Chief Engineer
9 satisfied customers
cannot see picture but I can hearsound.....picture works from
cannot see picture but I can hearsound.....picture works from beginning but does not when I play something. it worked this morning.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x