Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a ROKU box (serial #D0D051000927)connected to my TV…

Customer Question
I have a ROKU...

I have a ROKU box (serial #D0D051000927)connected to my TV and it is working perfectly. However, i signed up for CBS All-Access and cannot find the CBS All-Access channel on my channel listings. Also the activation code I have when I set up my ROKU box is "HYVM". It seems CBS All-Access has a problem with this activation code and requesting a new activation code. I could use your help.

Technician's Assistant: What's the make/model number of your device? How old is it?

Wait and I will get the information

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The model is ROKU/XR and I have had the unit for several years. It is set up wireless to my router and has worked with no problem. The only problem I have is when I signed up for CBS-All Access and they told me to go to the channel lisings and enter CBS All -Access. Also they have a problem activation code I have used when I originally set up the unit to my TV and wireless router.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I believe i have informed you of everything.

Submitted: 11 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 3 minutes by:
9/21/2017
Electronics Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,489
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Ask Your Own Recorders and Players Question
Electronics Technician: Shahid, Technician replied 11 months ago

- Did you add the CBS All Access channel through Roku device?

- Is it asking for 4 digit PIN number?

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 780
780 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

780 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
Where do i find a roku account, roku express plus, plugged
plugged in to tv entered wireless password ***** i'm no connect … read more
Shahid
Shahid
Technician
13,489 satisfied customers
I had problem to link my roku3 to my account. Hisence 40h3e.
Ihave no problem. roku change something and i could not watch kartinatvcanada … read more
Shahid
Shahid
Technician
13,489 satisfied customers
It's fine---I need the Roku activation code for CBS Access.
it's fine---I need the Roku activation code for CBS Access. … read more
Shahid
Shahid
Technician
13,489 satisfied customers
My Roku devise is not recognizing my IP address or WiFi.
My ROKU device is not recognizing my new WiFi, or IP address. I'm using my mobile phone app,because I lost my ROKU control. My phone is not more than 5 years old. Yesterday I was having problems with … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I want to add CBS all access but don't know what my ROKU
I want to add CBS all access but don't know what my ROKU activation code … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have an old roku that I haven't used in several years. I
Hi. I have an old roku that I haven't used in several years. I hooked it up to my HD tv. It says that I'm connected to my wireless network, but I click on the channel store and nothing happens. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
Trying to activate CBS all access on my TV via ROKU player,
Trying to activate CBS all access on my TV via ROKU player, but I'm being asked for an access code both on the TV and online. My question is how do I obtain the code? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I am trying to watch cbs all access and it keeps shutting
I am trying to watch cbs all access and it keeps shutting off … read more
Shahid
Shahid
Technician
13,489 satisfied customers
I have a roku and signed up for cbs all access. I watched
I have a roku and signed up for cbs all access. I watched the good fight with no problems. But Star Trek Discovery will only play for a minute or two and shut down....time after time...for two days. I… read more
Shahid
Shahid
Technician
13,489 satisfied customers
I just subscribed to cbs all access. when i go to cbs link
I just subscribed to cbs all access. when i go to cbs link on my roku there is no place to sign in ? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
We have cbs allies, paid monthly through a credit card. Roku
We have cbs allies, paid monthly through a credit card. Roku will not access the cbs all access, wants us to pay another fee. Please correct this!!!!… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
When I was setting up cbs all access it didn't go through to
When I was setting up cbs all access it didn't go through to roku. I am on setup on cbs website.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have a Roku device, a Linksys wireless modem. The TV
I have a Roku device, a Linksys wireless modem. The TV screen indicates that I am connected to the wireless router and to my local network, but I cannot connect to the Internet. Suggestions?… read more
LOAJ3256
LOAJ3256
Technician
Vocational, Technical or Trade School
328 satisfied customers
My Account # XXXXX XXXXX; I did not copy the linking code the
My Account # XXXXX XXXXX; I did not copy the linking code the first time I used my ROKU unit. I have not used my ROKU for a number of months. Today when I tried to access the service I get nothing. Th… read more
Dr. Fix-It
Dr. Fix-It
Technician
430 satisfied customers
We have a Roku (about a year), but moved 6 months ago where
We have a Roku (about a year), but moved 6 months ago where we have not connected the Roku. I pulled it out to connect, the screen with netflix comes up, but stays on retrieving for an hour. The probl… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I set up a new Roku box and using wireless adaptor in USB port
I set up a new Roku box and using wireless adaptor in USB port on box. I have hdmi cable to tv and power cord inserted. It worked fine at the beginning when I was setting up channels, Netflix and Pand… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Ive got my Roku plugged in and the setup page on my TV screen
I've got my Roku plugged in and the setup page on my TV screen but when I try to connect to the internet I get connected to the wireless network but then get a error code 014. I never got a sign in pa… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have attachd my Roku 2 to my TV. Iget a message that it
I have attachd my Roku 2 to my TV. Iget a message that it can't connect to my wireless network. I am using WiFi in a campground and passwords are required. How do I get the Roku2 authorized for the Wi… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x