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My Roku will not recognize my wireless network, It is a Roku…

Customer Question
My Roku will not...

My Roku will not recognize my wireless network

Technician's Assistant: What's the make/model number of your device? How old is it?

It is a Roku express. No nos. on the device. It is new.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just cancelled my cable service with Spectrum but kept internet service. Just was on phone with Sectrum and they cant find the problem.

Submitted: 11 months ago.Category: Recorders and Players
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Answered in 5 hours by:
9/21/2017
Electronics Technician: Richard, Customer Service replied 11 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

What is the error the Roku gives when it fails to connect to the wireless network?

Please let me know

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Customer reply replied 11 months ago
Cannot connect to wire network
Electronics Technician: Richard, Customer Service replied 11 months ago

ok, remove the power to your wifi router, wait 5 minutes, connect the power and tell me if it then connects please

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Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,537
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Experience: Over 20 years fixing Electronically devices

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