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No sound blue screen with unauthorized content denied, got…

Customer Question
No sound blue screen...

No sound blue screen with unauthorized content denied

Technician's Assistant: What's the make/model number of your device? How old is it?

Got to look be right back

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

4230x

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I will have to go back and plug it in. This has happened to me many times and ususally can be solved by pulling plugs. Not this time. Should I put the roku in now?

Submitted: 11 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
9/19/2017
Electronics Technician: Aric, Technician replied 11 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,793
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 11 months ago

What's the model number off of the back of the TV please?

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Customer reply replied 11 months ago
LG 55LV4400 ua
Electronics Technician: Aric, Technician replied 11 months ago

Thank you. Can you tell me if any other HDMI connected devices ARE working on the TV presently (ex: Cable Box, Blu Ray player, etc.)?

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