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I just moved to IL and have cable but net flix won't come up…

Customer Question
I just moved to...

I just moved to IL and have cable but net flix won't come up says not connected

Technician's Assistant: What's the make/model number of your device? How old is it?

Hello, serial number is ***** And wireless number is *****:3a:5e:da:bf:f3

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Screen is up with netflix but it says not connected

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No thank you

Submitted: 11 months ago.Category: Recorders and Players
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Answered in 3 hours by:
9/19/2017
Electronics Technician: electronicsguy, Engineer replied 11 months ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 791
Experience: Worked on these instruments for over 15 years.
Verified
Hi welcome to just answer
The problem could be on your router connection.
Two scenarios:-you have a new router and roku cannot connect, the change of internet service provider is not sink with your system.
Please look into the two items above and le me know.
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electronicsguy
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Category: Recorders and Players
Satisfied Customers: 791
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