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I can get to the Home Page of YouTube which shows I'm logged
I can get to the Home Page of YouTube which shows I'm logged in. But when I select an individual video a blank screen appears with the words DCP unauthorized. Content disabled. I do get audio but very… read more
Nathan
Nathan
Bachelors of Science
25,935 satisfied customers
How do I remove HDCP unauthorized content? Roku stick Nov
how do I remove HDCP unauthorized content? JA: Who makes your media player? How old is it? Customer: Roku stick Nov 2017 JA: What have you tried so far with your Roku media player? Customer: unplugged… read more
Nathan
Nathan
Bachelors of Science
25,935 satisfied customers
I'm getting audio but no video. Just a sort of lavender
I'm getting audio but no video. Just a sort of lavender screen with the message in white: "HDCP unauthorized. Content disabled." I have checked all connections. This happens with both Netflix and Amaz… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,438 satisfied customers
Why am I receiving audio but no video. The screen saysHDCD
Why am I receiving audio but no video. The screen saysHDCD unauthorized. Content disabled … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,438 satisfied customers
We bought and attached a roku in january and have used it
we bought and attached a roku in january and have used it for netflix, amazon, hulu since but today we try to open a movie and it says 'unauthorized' and our cable company says it is not them - can yo… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,438 satisfied customers
I cannot get Netflix...it says “content diasabled. Un
Hi Pearl... i cannot get Netflix...it says “content diasabled. Un authorized” yet I can get it on my iPad also … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,438 satisfied customers
I have moved to a different city for 2 months for medical
I have moved to a different city for 2 months for medical treatment. I set up Roku in my (temporary) apartment. I connected to the local wireless.I see a full menu on Roku but when I try to stream the… read more
Nathan
Nathan
Bachelors of Science
25,935 satisfied customers
Do not get video - receive message of unauthorized content.
Do not get video - receive message of unauthorized content. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,681 satisfied customers
We were able to get Netflix over Roku last night but now
We were able to get Netflix over Roku last night but now when we try, even when we successfully log into Amazon Prime, we get a message that says "HDCP unauthorized. Content Disabled." when we try to … read more
Nathan
Nathan
Bachelors of Science
25,935 satisfied customers
It states "Unauthorized" Roku, and it is over 5 years old.
To look at Amazon or Netflix, but it says Unauthorized. I have an Amazon Prime account and a Netflix account, and I have watched many movies in the past. Is there a fee that I should have paid Roku? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
All my roku channels are not working. It says disabled. Roku
All my roku channels are not working. It says disabled … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,438 satisfied customers
The screen says HDCP Unauthorized. What do we do now/ Roku.
The screen says HDCP Unauthorized. What do we do now/ … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,681 satisfied customers
Roku is changing from normal picture on Netflix, amazon
Roku is changing from normal picture on Netflix, amazon and/or YouTube to a greenish, split screen with the video stopping. Some YouTube videos have no sound. Before any of the apps start there is a p… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
414 satisfied customers
My TV won't allow me to watch HDMI. Netflix comes on but
Hi My TV won't allow me to watch HDMI. Netflix comes on but when I click on HDMI 3 which I have being doing for years, it just goes black. Once it said is signal on … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,438 satisfied customers
I am getting a message that says "HDCP unauthorized. Content
I am getting a message that says "HDCP unauthorized. Content disabled" when I try to watch Amazon prime. Can you help?… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
8,797 satisfied customers
our roku worked great for three days. Today when we turned
our roku worked great for three days. Today when we turned it on we could hear movie in background but screen said unauthorized . When we exited Netflix the screen went blank and we get nothing now. W… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
12,438 satisfied customers
Hello: I have a hitachi hbd316 blu ray player with wireless
Hello: I have a hitachi hbd316 blu ray player with wireless streaming. It has worked perfectly for nearly a year but now, when I use netflix, I get perfect picture but zero audio. I have had netflix d… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,681 satisfied customers
I have a Panasonic bdt210. It streams HD and 5.1 from Netflix
I have a Panasonic bdt210. It streams HD and 5.1 from Netflix and Vudu. But when It comes to Amazon, it streams HD video but only 2.0 sound. Amazon claims that my machine model "does not support" thei… read more
Rusty
Rusty
Engineer
Associate Degree
6,203 satisfied customers
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Meet the Experts:

Louie

Louie

Technician

774 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

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Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

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116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

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70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

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52 satisfied customers

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Shaheen

Shaheen

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Chief Technical Officer for 2+ years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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