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Tv on/ Roku,push the "house" on hand held, get a BLANK

Customer Question
Tv on/ Roku,push the...

Tv on/ Roku,push the "house" on hand held, get a BLANK SCREEN,CAN't

Technician's Assistant: What's the make and model of your tv, and can you guesstimate how old it is?

Can not get into direct tv

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

4 days

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Sundance channel shows up only

Submitted: 9 months ago.Category: Recorders and Players
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Answered in 7 minutes by:
9/17/2017
Electronics Technician: Josh, Technician replied 9 months ago
Josh
Josh, Technician
Category: Recorders and Players
Satisfied Customers: 21,840
Experience: 10+ years
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 9 months ago

Please unplug the power cord from the ROKU

Wait 2 minutes

Plug in the power cord and power it on

Do you still have the issue?

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Electronics Technician: Josh, Technician replied 9 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Category: Recorders and Players
Satisfied Customers: 21,840
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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