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I have no sound. Video is fine but no audio. Model: 4620x, I…

Customer Question
I have no sound...

I have no sound. Video is fine but no audio.

Technician's Assistant: What's the make/model number of your device? How old is it?

Model: 4620x

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I switched from TV to Roku and had no audio. It was fine the last time I turned it on.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No. Everything else is fine; just no sound.

Submitted: 11 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
9/14/2017
Electronics Technician: Richard, Customer Service replied 11 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the TV and Roku (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the Roku and TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please

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