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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 742
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Our TCL Roku TV is connect to my internet network, but the

Customer Question

Our TCL Roku TV is connect to my internet network, but the stations like Netflix and Hulu cannot work due to not finding connection to internet.
JA: What's the make/model number of your device? How old is it?
Customer: 5110X, TCL model 40FS3800 Device ID: 4KK45E984576 and it is 2 years old.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Last night the internet went down, and then came back on in about 15 minutes. It was not bad weather in New Orleans so that wasn't it here.
JA: Anything else you want the Video Expert to know before I connect you?
Customer: I was just trying to get my streaming stations back on line.
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please