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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 742
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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HBO Now will not open on Roku Express+ tonight. Has been

Customer Question

HBO Now will not open on Roku Express+ tonight. Has been working just fine until tonight.
JA: What's the make/model number of your device? How old is it?
Customer: Less than 6 mos. where do I did make/model #?
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just tonight. Turned on to watch HBO Now. When I click on HBO Now is seems as if it is going to open, but does not. Goes back to home screen.
JA: Anything else you want the Video Expert to know before I connect you?
Customer: No.
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and Roku (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the Roku then the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 month ago.
I cancelled this question.