How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 38523
Experience:  Over 20 years fixing Electronically devices
32989067
Type Your Recorders and Players Question Here...
Richard is online now
A new question is answered every 9 seconds

I CAN NOT GET ROKU TO STAY ON LINE KEEPS GOING OFF, CAN I

Customer Question

I CAN NOT GET ROKU TO STAY ON LINE KEEPS GOING OFF
JA: What's the make/model number of your device? How old is it?
Customer: CAN I TALK TO YOU 2YRS OLD ON THE PHONE
JA: How long has this been an issue? What happened right before this popped up?
Customer: WE MOVED IT ON SPETRUM
JA: Anything else you want the Video Expert to know before I connect you?
Customer: OK WITH I AM 79 YR OLD AND ALWAYS BEEN OK INSTALLING MY TVS
Submitted: 1 month ago.
Category: Recorders and Players
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 1 month ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and Roku (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the Roku and TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please