Recorders and Players

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I CAN NOT GET ROKU TO STAY ON LINE KEEPS GOING OFF, CAN I…

Customer Question
I CAN NOT GET...

I CAN NOT GET ROKU TO STAY ON LINE KEEPS GOING OFF

Technician's Assistant: What's the make/model number of your device? How old is it?

CAN I TALK TO YOU 2YRS OLD ON THE PHONE

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

WE MOVED IT ON SPETRUM

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

OK WITH I AM 79 YR OLD AND ALWAYS BEEN OK INSTALLING MY TVS

Submitted: 11 months ago.Category: Recorders and Players
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Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 6 hours by:
9/14/2017
Electronics Technician: Richard, Customer Service replied 11 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and Roku (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the Roku and TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,537
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Experience: Over 20 years fixing Electronically devices

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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