How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 38512
Experience:  Over 20 years fixing Electronically devices
32989067
Type Your Recorders and Players Question Here...
Richard is online now
A new question is answered every 9 seconds

I was watching something on Hulu. Suddenly, kicked back to

Customer Question

I was watching something on Hulu. Suddenly, kicked back to home screen. Tried to reset Roku (unplugged and plugged back in). Didn't help. Deleted Hulu and reloaded. Still won't open. Neither will HBO. Netflix came up after reloading. Is this my network issue?
JA: What's the make/model number of your device? How old is it?
Customer: Roku Stick. Model 3600x
JA: How long has this been an issue? What happened right before this popped up?
Customer: Only just now happened. Nothing out of the ordinary. Just kicked me out and wouldn't reopen
JA: Anything else you want the Video Expert to know before I connect you?
Customer: Just want to be able to watch these channels.
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and Roku (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the Roku and TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please