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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 742
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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When streaming a shoe on Netflix the showc cuts off and a

Customer Question

When streaming a shoe on Netflix the showc cuts off and a red cirlcle spinds in the middle of the sdreen and 10% 50% until it is 100% thaen the show comes on aganin but keeps cutiing off. How do I fix this? Thanks
JA: What's the make/model number of your device? How old is it?
Customer: Roku 3
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been fine but about 2 weeks ago this has started.
JA: Anything else you want the Video Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

As an initial step, please go into the roku settings menu, then to Software Update to make sure the roku is running the latest version, then test netflix again. If no change, please test another app as well, such as amazon or youtube and let me know how those work also.

Thank you,